FREQUENTLY ASKED QUESTIONS

ALL SERVICES OFFERED:

Full-Custom: Screenprinting, Embroidery, Vinyl lettering and numbers, Sewing, Digital full-color heat transfers, Custom patches, Woven Tags, Design Services, Private Labeling, Folding & Bagging, Chenille Patches, Flock, Appliqué, and many more. 

WHAT KIND OF SCREEN PRINTING INKS DO YOU OFFER?

Plastisol, waterbase, soft hand, puff, metallic, glitter, reflective, and glow in the dark. Looking for something not on the list? Let us know and chances are we can make it happen. 

HOW DO I PLACE AN ORDER?

All jobs start with a free quote that can be found on our website at smplfd.com/printing (or scan the QR code on the back of this pamphlet to go there directly from your phone).  The customized nature of our industry means that there is rarely a one-size fits all approach for all projects.  Each job is unique, with dozens of variables that go into pricing and producing each project/job.  We’ve built our quote form to capture all of the information we’ll need to provide you with the best service fit, the most accurate quote, and ultimately the highest quality printed product/project/garment. 

TURNAROUND TIME:

Standard*: 10 -14 days business days

Lead time starts when the digital proof is approved, the artwork is print-ready and the payment is received. 

Note: Complex orders or multiple types of services in one project may add days to the lead time.

*Subject to change certain times of the year.  

RUSH FEES: 

If available, please inquire to learn about open rush job slots. 

5-9 Business days: 20% of total order

3-4 Business days: 30% of total order

1-2 Business days: 50% of total order

MINIMUMS:

Screenprinting:

1-2 Color Artwork: 12+ garments 

3-6 Color Artwork: 25+ garments 

6-8 Color Artwork 50+ garments

Embroidery: 

Minimum of 6 garments per embroidered logo

Digital Full Color Transfers:

Minimum of 6 transfers per project

DO YOU OFFER SAMPLES?

Unfortunately, we don’t do samples or test prints. Due to the laborious nature of our industry, it’s the same set-up whether we print one or 1,000 garments. Shops that offer one-off custom garments are often using cheaply printed transfers, not screen printing techniques. 

CAN I SCHEDULE A CONSULTATION?

Once you fill out the quote form on our website, you’ll have an option to book one of two types of consultations with us.  Over the past 5 years, we’ve been able to handle 99% of jobs via email, phone, and text.  However, some project do require some extra discussion.  

  1. Free 10-min Phone Consultation - We’ll schedule a call to go over the details of your project, answer any questions you may have, and explain our process in detail.
  2. Paid 30-min In-person Consultation - We’ll schedule a time for you to come to our showroom for a sit down to review samples, discuss our services and processes at length, and answer any questions you have about your project.  Note that this option requires a non-refundable $50 deposit, and the deposit will apply to your project if you decide to move forward with us.

There are special circumstances that warrant changes to the above; if we believe a free in-person consultation is necessary then we’ll reach out in our response to the free quote form submission.

Reach out to us at printing @ smplfd . com to inquire about setting up a time.

HOW SHOULD I SUBMIT MY ART/DESIGN FILES?

In order to guarantee the best results, please provide your artwork in the following file formats (.pdf, .eps, .svg or .ai). We also accept raster image file formats (.psd, .tiff or .jpg or .png as long as they are 300 dpi (ppi) and above. Your design should be scaled to your desired printed specs. All text must be converted to outlines in vector files. The quality of our printing is reliant on the quality of the files provided. If you’re unsure of your artwork, please submit it for review with your quote form. Most artwork can be vectorized for $40-$75/logo. 

CAN YOU HELP ME WITH DESIGN?

A typical design job from the initial to closing phases encompasses anywhere from 5-12 hours of work. A very basic design consisting of a simple logo or garment design is likely to take around 5 hours, while a more complex design with multiple images, or garments typically takes around 10-12 hours to complete. $100/hr is currently our appropriate design rate.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept credit and debit card, Zelle, Venmo, Cashapp, or in-person via business check or cash.

 

THE ORDER PROCESS

1. SUBMIT YOUR QUOTE + GRAPHICS

Visit SMPLFD.COM and fill out our Quote Form. Provide as much information as possible, but don’t worry if you can’t answer every question. If you have a graphic ready, you can upload it there. If you need our help because you only have a doodle or a low-res image from the internet, upload that and explain your needs as best as you can. 

2. ARTWORK REVIEW

During this process, we determine if your graphic(s) are print-ready. If you provide a non-vector based file, then the raster image must be 300 dpi or higher in resolution quality. Fees and labor may apply for anything of lesser quality. 

3. QUOTE SENT FOR APPROVAL

Using all of the information provided in the quote form, we’ll put together a detailed quote for your review.  Once approved, we’ll collect payment to get the job started.

4. DIGITAL PROOFS 

Once paid, our art team will get to work on creating the digital proofs that will be sent to you for approval.  This is your chance to review for scaling, sizing, placement, and colors. Once approved, we move your job into the production queue. 

4. LET US DO THE WORK

The film transparencies are printed and used to create the stencils for each necessary screen. The screens are set-up and lined up on the press and the job is printed. The job then goes through our Quality Control before being boxed up and placed in our pick-up area. 

5. RECEIVE YOUR PROJECT :)

You will receive a notification that your job is complete and ready for pickup, shipment, or delivery.  Our team will reach out directly to coordinate the steps to get your job into your hands.